Troubleshooting Guide - Sky App

If you can't find a solution for the issue you're having please contact us:

Drone won't take off

Before creating a mission or opening an existing one, make sure the drone is connected to the app. The connection status is shown on the main screen:

If the drone is connected but still won't take off, switch to the DJI GO 4 app, and check the status of the aircraft at the top left side of the screen.
If it says "Cannot take off", click on it and follow DJI instructions on how to fix it.

If you can't get the drone to connect to the app, please see:
Troubleshoot Android connection issues

Not enough memory space in SD card error

Sometimes this error appears even when there's enough space on the SD card but there's a different problem that might be related to the storage access.
Possible solutions:
1. Restart the system
if you had a successful flight lately, and you didn't change any settings, usually, a restart for the whole system will fix the issue. 
Exit the Sky app and power off the drone, the remote and the tablet. Then power it all back on and try to do the mission again.

2. Make sure the storage location for the drone is set to SD card.
Please check it using the DJI GO 4 app, and change it if necessary.

3. Faulty SD card
If the above didn't fix the issue, there's might be a problem with the card itself.
You can try formating it using the DJI GO app or try to use a different SD card.

Drone shakes while flying

This problem might happen where there are strong magnetic interference or weak GPS signals.
To fix this issue, make sure you are far away from big metal objects and antennas and then perform a compass calibration. Then, restart the aircraft, remote and tablet and try again.

Sample image is not received

When the drone gets to the first point of the polygon it will capture a sample image and send it back to your device. It might take a few seconds.
If there's a weak connection between the remote and the drone, it might take more than that or won't be possible. If you get an error, or can't get the image after about 10-15 seconds, try the following:
1. Improve connection with the drone - make sure there's a visual line between the drone and the remote. Note that the antennas are facing the drone for optimal connection. Keep the controller high, with no obstacles between it and the drone.

2. Try to get a new sample image. Click the capture button again for a new sample image. 
3. If you still can't get back the sample image, try to do a new mission when the first point of the flying path is closer to you.

Wrong gimbal angle

Sometimes the camera gimbal doesn't rotate towards the ground and keeps horizontal during the mission, it might be because of one of these reasons:
a. The ground at the takeoff point is not level.
b. Drone is powered on while holding it in hand.
c. Something is on the way or hits the gimbal while the drone is powered on and prevent it from stabilizing correctly. (We highly recommended using a landing pad).

If it happens, you should see it when the drone sends you back the sample image.
If you see that the sample image is not in the correct angle, please do one of the following:
1. Land the drone, power it off and power it on again while making sure it's on a level surface.
2. While you see the sample image on the screen, push the left scroll wheel on the remote controller all the way to the left for about 7 seconds. This will turn the gimbal all the way down to the ground. After doing so, take a new sample image and if now it looks good, press the play button and start the mission.

In any case, don't start a mission (pressing the play button) if the sample image that you see on the screen is not set correctly or doesn't look good, because all the images in the flight will be like the sample image.

Wrong height problem

If the drone didn't descend to the right height when arriving at the first point of the polygon, and the sample image you received is higher than should, here's how to fix it:

1. Press the play button and start the mission.
2. In some cases, the drone will descend to the right height after the mission starts.

If the drone still flies at the wrong height, press the pause button:

After pressing the pause button, the drone will hover in place and you will gain manual control.

Take the left stick of the controller down, and descend the drone to the right height.
Use the VPS height value that is shown at the button part of the app to see the actual height of the drone while descending it:. (you can also use the CLEARANCE value on the remote controller's screen)

After the drone is at the correct height, resume the mission by pressing the play button.
The drone should now fly the mission at the correct height.